Location: Brugge, BE
After the machine is delivered, the Customer Service department becomes the first point of contact. This department is responsible for various tasks, including Customer Service.
As a Project Manager Customer Service, you are in charge of providing the first quick response and support line to customers. Additionally, you manage the internal acceptance of projects, while also handling the commercial and financial aspects.
From the moment the machine is delivered to the customer, you act as the liaison between the customer and the company. Your responsibilities include, but are not limited to:
- Communicating with customers
- Providing advice on maintenance and upgrades
- Preparing quotes for service and interventions, both for Customer Service and Metrology
- Planning and coordinating service and interventions and closely monitoring their execution
- Reporting completed activities to the customer
- Aligning invoicing with the Accounting Department and the customer, and following up on payments
- Ensuring customer satisfaction by actively inquiring about their experience and addressing their needs
- Processing information from support, service, and interventions
- Identifying customer-reported issues and escalating them to the responsible departments, providing feedback to the customer, and proposing solutions
- Bachelor's degree in Electromechanics/Mechanical Engineering/Electronics or equivalent through experience.
- Initial experience in an engineering/support role
- Fluent verbal and written communication skills in Dutch, English, and French. Proficiency in German is a plus
- Experience with MS Office
- Willingness to further educate oneself on product knowledge, technical skills, and language proficiency.
- Friendly and customer-oriented with attention to detail
- Proactive and results-oriented
- Willingness to listen and stress-resistant
- Challenging and varied position
- High-tech machine construction
- Follow-up from concept to final product
- Autonomous position
- Flexible working hours
- Room for personal growth in your professional career
- Collegial team
- Dynamic work environment
- Open corporate culture
- International setting
- Attractive and competitive salary package
Veerle & Karine, our HR advisors, will evaluate your application.
